General terms and conditions

GENERAL TERMS AND CONDITIONS OF ALFA PRINT, Ltd.

VALID FROM 6. February 2019

General clauses

1. These general terms and conditions (hereinafter as GTC) govern the rights and obligations of the Contractor (company Alfa print, Ltd) and the Client.
2. All business relations between the contractor and the client shall be governed by the Commercial Code – Act 513/1991 as amended, in case that the client has registered office in Slovakia. If the client is registered outside the territory of the Slovak Republic, all the business relations are governed in according to the IncoTerms (International Commercial Terms).
3. These GTC are in the nature of a framework agreement between the client and the contractor and represent specification or choice of possibilities where the generally binding legal regulations are permitting this.
4. These GTC come into force on 6. February 2019. The company reserves the right to amend these GTC at any time.

Order

1. The order can be made in person, by post, by fax, through sales representative or by e -mail. The client shall mark out the phone number in order the contractor to identify the client easily. The first order may not be processed without a verification and confirmatory telephone contact.
2. The client, respectively a person acting on behalf of the client, who places the order and provides the data is a competent person and the contractor shall not be responsible for competitive disagreements from the side of client.

Cancellation of the order

The client has the right to make a cancellation of order, but this does not mean that if the contractor demonstrates even partial performance, or purchase of materials, contractor has the right to invoice the client of proved costs or compensation for the damages.

Delivery of the data (files)

The client can deliver the data (files):
1. By sending an e-mail to grafik@alfaprint.sk (send only PDF files up to 5MB). Files bigger than 5 MB need to be uploaded to FTP server.
2. Uploading to FTP server (contacts are placed at www.alfaprint.eu) and sending information about about storing the data.
3. Personally on address of company (Robotnícka 1, Martin) from 07:00 to 16:00. Time after 16:00 needs to be agreed with your sales representative.
4. Other agreed method.

Format of files (data) and document preparation

The contractor prints an order from the files in PDF, EPS and TIFF fromats. PDF files are preferred.
After the agreement the contractor can also process a data in different graphical format into print files. Because of the work involved, contractor can claim compensation for this service, by prior mutual agreement.
Manual “How to properly enter print data” is available on contractor’s website.

Interference and errors in data

1. The client shall carefully check the data (files).
2. We do not interfere into the client´s data, it means that we print only what is in the files. Automatic process control of the contractor notifies the most common mistakes. However, careful control from the client´s side is recommended.
3. The client pays particular attention whether the document does not contain RGB or Pantone colours, if it should be printed in CMYK. The contractor is not responsible for any shift of colour caused by their converting.

Proofs and previews

1. At the request of the client, the contractor supplies the e-proof or so called software preview. It is a PDF with reduced image resolution, where all corrections have already been applied and eventually the montage of the sheets. This preview does not serve to control the colour.
2. Paper proof – 95 % fidelity in mc glossy paper 100-350 g is possible. It is drawn up on the request of the customer, this is charged additionally.
3. Proofs respectively previews from the laser and other printers from the office environment are not considered as credible and thus serve as only indication of the colour.

Packing

The contractor packs in the foil as a standard in the amount that is suitable technologically and for good manipulation (for example magazines 20-50 pieces). Special packaging requirements shall be already agreed when asking for price offer.

Transport

1. Transport to 1 place is already included in the price unless is otherwise agreed.
2. Massive deliveries directly to the branches, Just- in-Time deliveries to production processes or direct delivery to the client´s customer need to be agreed in advance.
3. If the car with the lift is required, this needs to be noted when asking for the price offer.
4. Transport does not include unloading at place of delivery.

The delivery date

1. The delivery date or extra fast production need to be arranged in advance.
2. The scheduled delivery date is valid, if the client provides correct data according to the requirement of the contractor. Delivery of incomplete or faulty data can prolong the production for longer time, that was actually a delay caused by the data (clauses of the Commercial Code of the Slovak Republic).

Price

1. Price is always stated without VAT.
2. If the contractor’s quotation does not include graphics or prepress services, price is only for printing, finishing processes, material, packing and transport.
3. If the customer´s data are not prepared according to the manual “How to properly enter print data”, the contractor may charge its correction additionally, but the contractor must always request an approval from the client.
4. If the client does not require transport, He/she needs to inform the contractor before preparing of price quotation.
5. The price quotation is valid for thirty days.

Payment conditions

1. Each order and also the first order in the value of € 1,000 (including VAT) is paid fully or partly in advance in form of deposit of 50% to 100%. The contractor’s sales representative may change about mentioned payment terms.
2. The contractor reserves the right to require payment in advance for unapproved delay of the previous order payment.

Taking over of the order

1. Order which has not been taken over within 3 working days after the requested date or after the production date, is considered as delivered and it will be invoiced by the contractor.
2. The buyer acquires the ownership of goods after payment of the total invoiced amount.

Tolerances of the amount

1. Allowed tolerance of the produced amount is ± 2.5 % of the ordered quantity. Quantity specified in the order is considered as informative.
2. If the supplied quantity is in this tolerance, the contractor do not need to take into account a change in the total price of the work.
3. In the case of higher amount produced, it is possible to arrange a discount for the higher amount delivered.

Quality

Contractor has 4-colour printing machines certified according to ISO standard 12647-2:2013.

Claim

1. Eventual claims may be accepted only if following proper storage, manipulation and transport conditions (if transport ordered and realised by the client).
2. The claim must be lodged immediately when taking over the goods in case of evident defect (non-compliant format, colour, paper, packaging, etc.).
3. If it is a hidden defect, the claim can be lodged within 30 calendar days from the date of delivery (taking over) of the order, and other faults within 7 days after delivery of the goods.
4. To properly assess the claim, the contractor requires access 2-3 days to all produced quantities, not only to the samples.
5. The client allows the contractor to repair defect product or re-produce it in an alternative delivery term.
6. If delivery note shows, that the smaller quantity of the goods was delivered, this is not considered as a defect of the goods.
7. Defects caused by graphical and technological mistakes on the side of the client will not be taken into the account.
8. The contractor is not obliged to take into account the complaint of consumed goods, it is such goods that the client used and therefore was possible for use.
9. The contractor is not liable fot the content of print projects.
10. If the claim is accepted as justified, process needs to be as follows:

  • Removing of claimed defects
  • If the defect cannot be removed, substitute compensation of the accepted amount of the claimed products
  • If no other solution is possible, financial compensation by credit note in the form of discount will be agreed on demanded amount of claimed products

Particulars of submitted claim

  • The claim must be issued on the letter-head of the company, which is putting the claim
  • Number and date of the order
  • Number of invoice
  • Reasons for the claim
  • Quantity of claimed products
  • Photo documentation of claimed defects
  • The address and time where and when it is possible to check the claimed products

Dividing of defects

  • Evident – caused by transport or improper packing of the goods
  • Hidden – these are defects that can occur only by the complete check of the goods, or those that occur after the using of claimed products
  • Others

Defects, tolerances, solutions

In assessing what is considered as a defect, especially STN (Slovak Technical Standard) related to the printed products is taken into the account and the material issued by the Union of polygraphy in Slovakia, in which the acceptable tolerances of printed products are considered. In addition to the above the company Alfa Print Ltd. has own internal instructions too, which are described in the Quality Manual and in the tables below.

Evident defects
Description of defect Reason for the claim Method of controlling and securing of documentation Acceptable tolerance Possible solutions
Wrong packing Goods are spilled and damaged due to incorrect packing Visually, photo documentation, description of the fault with the signature of the carrier and client Sort out damaged products substitute claim amount, discount
Wrong packing Goods are not packed according to specification such as in a foil, paper, into boxes, etc. Visually, photo documentation Goods are usable, but a manipulation requires additional costs of client Substitution of proved additional costs by contractor
substitute claim amount
Returning of goods for repacking – discount
Damage caused by the carrier Goods are damaged by rain, snow, in traffic accidents or careless manner of transport Visually, photo documentation, description of the defects with the signature of the carrier and the buyer Sort out damaged products substitute claim amount, discount – responsibility lies with the party who ordered a transport
Hidden defects
Description of defect Reason for the claim Method of controlling and securing of documentation Acceptable tolerance Possible solutions
Reversed or missing sheets Product is unusable Visually – attaching of products to the claim. Control from the contractor´s side in the place None 100 % control of the whole cargo or 100 % discount on the sorted defective pieces
Glued or dirty pages Product is usable, but damaged Visually – attaching of products to the claim. Control According to the scope of damage Statistic control – 10% pieces of each pallet, discount on damaged pieces in the range of 5-15% depending on the degree of soiling
Low-quality trimming that extends to the text Product is usable, but damaged, part of the information is lost Visually – attaching of products to the claim. Control According to the scope of damage Statistic control – 10% pieces of each pallet, discount on damaged pieces in the range of 5-15% depending on the degree of soiling
Low-quality trimming that does not extend to the text Product is usable, but damaged, no information is lost Visually – attaching of products to the claim. Control According to the scope of damage Statistic control – 10% pieces of each pallet, discount on damaged pieces in the range of 5-15% depending on the degree of soiling
Loose binding Product is unusable Visually – attaching of products to the claim. Control None 100 % control of the whole cargo or 100 % discount on the sorted defective pieces
Other defects
Description of defect Reason for the claim Method of controlling and securing of documentation Acceptable tolerance Possible solutions
Product has a different dimension as requested Non-conformance with the order Scale, attaching a product to the claim If the deviation does not cause the unusable of product then ± 2.00 mm If the dimension is not the cause of uselessness -discount 5-15% If the change in dimension causes uselessness of product – for example, does not fit into the cover – than the repair or substitute claim amount
Dirty pages Product is usable, but has aesthetic defects Visually – control of un-opened packets by the representative of the seller Damage must have been proved to be done in the printing company If the mistake is on the side of seller, discount on damaged goods 5-15%
Not correct montage of the sheets Product is unusable Visually – attaching the product to the claim None 100 % control of the whole cargo, substitute claim amount or 100 % discount on resorted pieces
Deviations in desired colour Colour deviations from the master or prescribed values Visually, by densitometer, spectrophotometer Densitometer ± 0.10 D , Spectrophotometer ΔE max. 5.00 By exceeding the limits, discount 5-15% depending on the size of the deviation
Used different material as ordered Essential deviation is not allowed it is possible, if the change does not causes uselessness of the product Discount 10-15 %

V Martine, 01.apríla 2014